General terms and conditions

for the online shop at www.bee-life-imkerei.de

1. Scope

These general terms and conditions apply to all orders, services and other supplies placed through the online shop www.bee-life-imkerei.de operated by:

Michael Deinzer
Nürnberger Str. 14d
91224 Pommelsbrunn
Germany

. The terms and conditions apply to both consumers within the meaning of section 13 of the German Civil Code (BGB) and business customers within the meaning of section 14 BGB, unless otherwise specified.

2. Offers and conclusion of the contract

The products and services displayed in the online shop do not constitute a legally binding offer, but an invitation to place an order. By clicking the “Buy now” button, you make a binding offer to enter into a purchase contract. The contract is concluded when we send an order confirmation by email or dispatch the goods.

3. Products and services

Our range includes:

Honey from our own apiary
Cosmetic products (in collaboration with a licensed soap manufacturer)
Beeswax candles
Bee sponsorships
Guided tours, training and information events

Product images in the shop are for illustrative purposes and are not binding.

4. Prices and payment methods

All prices are in euros and include statutory VAT.

The following payment methods are available:

Payment in advance
PayPal
Klarna
Credit card
Cash on collection

Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

5. Delivery and shipping

Delivery is available only within Germany through our shipping provider DHL.

Delivery normally takes approximately 3–5 working days after receipt of payment.

If you select “Local collection” as your shipping method, we will email you when your goods are ready and provide details of collection arrangements.

6. Retention of title

The goods remain our property until payment has been made in full.

7. Right of withdrawal for consumers

Consumers have a statutory right of withdrawal for 14 days from receipt of the goods.

Exception:
The right of withdrawal does not apply to the delivery of sealed or perishable goods, in particular honey, if the seal has been removed after delivery.

Detailed withdrawal instructions can be found [insert here – preferably on a separate page].

8. Statutory warranty and liability

Statutory warranty rights apply.
If delivered goods are defective, please contact:
info@bee-life-imkerei.de

Liability claims are excluded unless they arise from intent, gross negligence or a breach of essential contractual obligations.

9. Allergy information

Our products (particularly cosmetics and honey) may contain natural allergens . Please read the product descriptions carefully or contact us with any questions before purchasing. We accept no liability for allergic reactions unless they result from gross negligence.

10. Services (sponsorships, guided tours and training)

The following conditions apply to booked services:

Dates are agreed individually.
Customers must cancel at least 48 hours in advance.
If you do not attend and have not cancelled, we reserve the right to charge for the service.

11. Jurisdiction and applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the customer is a merchant, legal entity under public law or special fund under public law , the place of jurisdiction is the provider’s registered office.

12. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Overview

Our refund and returns policy applies for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Some types of goods are excluded from returns. Perishable goods such as food cannot be returned.

Additional items excluded from exchanges:

– Gift vouchers

– Health and personal care products

– To complete your return, we require a receipt or proof of purchase.

There are certain situations in which only partial refunds may be granted:

– Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.

– Any item returned more than 30 days after delivery

Refunds

Once we have received and inspected your return, we will email you to confirm receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing period before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at “shop@bee-life-imkerei.de”.

Sale items

Only regularly priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange an item for the same product, email us at
“shop@bee-life-imkerei.de” and send your item to:
Bee Life Imkerei, Returns, Nürnberger Str.14d, 91224 Pommelsbrunn

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we have received the returned item, a gift voucher will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver, who will therefore learn about your return.

Return shipping

To return your product, send it to the following address:
Bee Life Imkerei, Returns, Nürnberger Str.14d, 91224 Pommelsbrunn.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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